We won't lie to you, buying legal services is not like buying a bar of soap. It's not cheap, and, yes, to an extent, good advice costs money. But, we make certain promises to all of our clients:
We will offer you fixed fees for a wide range of work, and where fixed fees are not possible, we will give you our best estimate of the likely costs at the outset and at reasonable intervals thereafter if the costs are likely to exceed our estimate, you will be the first to know. We will control as much of the cost as we can, but sometimes there are certain items that are outside of our control, such as court fees and the cost of instructing outside experts (if required), however we will always keep you up to date.
Your case will never be elongated so that we can make more money. Working in a timely, efficient manner is our aim and we will always work at our optimum to get you the best possible outcome.
We will always try to achieve for you the best outcome for your case at the least cost. That means we may suggest we try to negotiate a settlement on your behalf, or use mediation in order to avoid the much greater costs and stress of court proceedings.
Frank and honest advice is hard to come by, so we pride ourselves on our honesty. Sometimes, you may not want to hear what we tell you, but you can always rest assured that we will only ever advise you and act in your best interests at all times.
We will always explore with you at the outset, whether you may obtain funding for your legal costs from another source, such as an insurance policy, even if that means that you don't subsequently instruct us, but instead use another firm instructed via your insurers. We know, we know, but a promise is a promise as far as we're concerned. We just have to accept it, hope that you'll recognise that we always put your interests ahead of our own, and that you'll come back to us another time.